Privacy Policy

Bliss Conveyancing and its related companies (referred to in this document as “we”, “us” or “our”) recognise that your privacy is very important and we are committed to protecting personal information we collect from you. The Privacy Act 1998 (Cth) (Privacy Act), Australian Privacy Principles and registered privacy codes govern the way in which we must manage your personal information. This policy describes how we collect, use, disclose and otherwise manage personal information about you.

1. Collection of Personal Information

Types of Information Collected

We may collect and hold information that can identify you and is relevant to providing the products and services you are seeking. This may include:

• Name and contact details
• Products or services you are interested in
• Preferences for receiving marketing or promotional material

You decide how much information to provide. We use the information to process requests, improve our products and services, and help you choose the best options.

Method of Collection

Personal information is generally collected directly from you via:

• Standard forms on our website
• Email correspondence
• Telephone conversations
• Third parties acting on your behalf

We also collect information from website subscribers and visitors to improve our service and may store feedback you provide. We will not publish your name without permission.

Purpose of Collection

We collect, use and hold your personal information for purposes such as:

• Providing products or services to you or a referred party
• Sending newsletters, information and other communications
• Informing you about additional services that may interest you
• Including you in promotions and initiatives
• Facilitating internal business operations and legal compliance
• Analysing services and customer needs to improve them

Failure to Provide Information

If the information you provide is incomplete or inaccurate, we may be unable to deliver the requested services.

Internet Users

When you access our website we may collect additional data such as IP address, domain name and cookie information. This data does not identify you personally but helps us measure traffic, understand navigation patterns and improve the site.

2. Use and Disclosure of Personal Information

We generally use or disclose personal information only for the purposes for which it was collected. Disclosures may be made to:

• Our related entities to support internal business procedures
• Third‑party service providers assisting us (including providers located overseas). By providing your information you consent to such disclosures.
• Affiliated organisations that may provide you with information about services and promotions

In certain circumstances the law may require or permit additional disclosures.

3. Security of Your Information

We store personal information in the following ways:

• Paper records
• Electronic systems with access limited to authorised personnel

Reasonable steps are taken to protect against loss, unauthorised access, modification or disclosure. However, no internet transmission or online storage can be guaranteed 100 % secure; these activities are undertaken at your risk.

4. Access and Correction

You may request access to your personal information at any time by submitting a written request to the contact address below. We will respond within a reasonable period and may charge a reasonable fee for providing access (not for the request itself). If you believe the information we hold is incorrect, incomplete or out‑of‑date, please notify us and we will take reasonable steps to correct it. If we refuse to correct, we will provide a written notice explaining the reasons (unless unreasonable to do so) and information on how to lodge a complaint.

5. Links to Other Websites

Our site may contain links to external websites. We are not responsible for the privacy practices of those sites; you should review their privacy policies directly.

6. Changes to This Privacy Statement

This policy may be updated from time to time as new regulations, industry codes or business practices arise.

7. Complaints and Feedback

If you wish to complain about a breach of the Privacy Act, Australian Privacy Principles or an applicable privacy code, please contact us using the details below. We will investigate and respond within a reasonable timeframe. If you are unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner.

More Information

For general information about privacy, visit the Federal Information Commissioner’s website at www.oaic.gov.au.